FAQs

How do I login?

Click on the 'Log in' button at the top right corner of the page. Enter your username and password and click login.

How do I reset my password?

Go to the login page and click on the 'Forgot your password?' link. Follow the instructions to reset your password.

My temporary password isn't working, what do I need to do?

First, double check you are entering the password correctly. If copying the password over from your new account email, check there aren't any spaces at the start or end of the password. Check you have also entered your username correctly in the username field. If you are still experiencing issues, please follow the guidance above on how to reset your password.

I've not received a verification code, what should I do?

Make sure you are checking the right email account registered to your Moodle acount for these emails. Sometimes the codes can end up in your junk/spam folder, so check there. If you still haven't received a code after 10 minutes, contact the Moodle support team and they will assist further.

Where can I find my courses?

Once logged in, go to 'Dashboard' section. You will see all the courses you have been enrolled on here. Select the name of a course to start learning.

How do I track my progress in a course?

A completion percentage will be displayed when viewing the course tile in the Dashboard. This will also be shown on the Course image when viewing the course. Use the 'Completion Progress' bar to check which required activities are outstanding within each course.

How can I communicate with my instructor?

If your course includes access to an instructor, you’ll see a "Message My" block within the course. You can use this feature to communicate directly with your instructor. If this option isn’t available, check the course details for alternative contact methods.

How can I get support if I'm having trouble using the learning platform?

Contact the platform support team via the email address at the bottom of the page.

Can I access the learning platform on my mobile device?

Yes, the learning platform is mobile-compatible, and no app is required—simply access it by searching the URL in your mobile browser. However, for the best experience, we recommend using a laptop.

Can I download course materials for offline use?

Videos won’t be available for download, but other course materials—such as PDFs, slides, help guides, and similar resources—can be downloaded for offline use.

How do I enrol in a new course?

Stay updated on available programs by checking the 'Learning Programs' section on the homepage. Links to enrolment criteria and more will be displayed here.

Can I access my course materials after completing a course?

Access to completed courses may be removed, so we recommend downloading any important materials before finishing the course.

How do I get a certificate of completion?

You’ll receive a certificate of completion via email once you’ve finished all required activities for a course. Additionally, you can always access your certificate in your user profile under the "Miscellaneous" area, so you can download or print it whenever you need.

Can I change my course settings or preferences?

You can customise certain course settings using the UserWay plugin, which allows for accessibility adjustments such as text size, contrast, and navigation enhancements. Look for the menu pop-up at the bottom left of your screen. If you require any further reasonable adjustments, please contact us, and we’ll be happy to discuss this further with you.

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